Finding the connection between patron and program takes effort. It is not as easy as handing someone a flyer when they check out, hoping that they read it instead of using it as an oversize bookmark. It requires patience and preparedness. Patience, because oftentimes a patron will offer an excuse as to why they cannot attend, and leave empty-handed. Preparedness, because you must know what is going on at your library if you want to make a meaningful connection.
Knowing your library’s program calendar is especially critical for the front-line staff—particularly the circulation staff—as they tend to see more patrons than the other desks, particularly if your departments are scattered throughout the building. In fact, the check-out desk is the perfect place to inform patrons about programs because you can see what they are interested in as you check out their materials for them. The effectiveness of this is stymied by those libraries that rely heavily on self-check, but there are still plenty of opportunities for engagement if you create them. If you are walking to the break room and notice someone checking out the book display highlighting local authors, wouldn’t it just make sense to pause and politely inform the patron of your upcoming Local Authors NANoWriMo writing workshop? Or if you are walking a patron back to the 600s to find books on resumes, why not tell them about the “Back to Work” job search and resume-writing workshops your colleague is hosting next month?
Front-line staff can make effective connections when inside the branch, but what about outside? Other than posting program fliers on community boards at your local coffee shops, cafes, and community gathering spaces, your website is an effective method of communicating about the programs you host. Having permanent links for your annual programs (summer reading program, Teen Read Week, NaNoWriMo, etc.) is an easy way to maintain interest in your programs year-round, even when the program is on hiatus. Even though summer reading won’t begin for another seven months, you could post a countdown, compile a reading list with appropriate titles for the next summer’s theme, or have pictures from the previous summer’s festivities. For Teen Read Week, post links to the YALSA’s Teens Top Ten page, or host a poll asking teens which craft from a TRW Pinterest board they would like to try. Any way to keep your patrons thinking about the program is effective. How have you effectively publicized a program? How does your library maintain interest year-round? Share your suggestions with SLJTeen readers in the comments section. We are currently offering this content for free. Sign up now to activate your personal profile, where you can save articles for future viewing
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