SLJ SummerTeen 2013 FAQ | School Library Journal

Frequently Asked Questions

How does an online event work?
Our online event means no travel and no hassle.

Log in from any computer or mobile device to our virtual show environment, set up just like a real conference center.

Welcome Center: The main hall allows you to see and access all of the different rooms in the virtual show

Auditorium: Enter to select the presentations and panels you wish to attend

Chat Lounge: Network with colleagues from across the country and even some of your favorite authors here

Exhibit Hall: Explore the exhibits, chat with authors, check out new titles and the latest products and grab some giveaways

Tote Bag: Save all the information from the show for future reference

Help Desk: Need help? Just ask! We’re online during the entire event to help with any problems or questions

And you can go back to view anything you might have missed with three months of unlimited access to the archived event on-demand!

On24 Demo link and Screen Shots

What system requirements do I need on my computer to attend SummerTeen?
Click here to view the technical requirements from On24

Question: Can you assist me with information about the technical requirements?

Answer: Yes! We are happy to support you. Please contact us at virtualshow.support@on24.com. Please include the show name, “SummerTeen 2013” in the subject line of the email and detailed information regarding your issue, including a screenshot if possible. Virtual Event Support is the best contact for technical support including: login issues, browser or configuration issues, difficulty with functionality in environment and issues viewing/accessing a webcast.

How much does it cost to register?
School Library Journal’s SummerTeen Online Event is Free!

When will the event be archived and how long may I view the archives?
The archive of SummerTeen will be posted following the live event and registrants will be able to view the archive for three months from the original date it becomes available.

All registrants will have unlimited access to the archives even if they did not attend the live event.

I didn’t register for SummerTeen by July 24, 2013, may I register now to view the archives?
Yes! You must register here www.slj.com/SummerTeen to view the archived event, which will be available for up to three months after the live event date.

How do I access the archives?
Upon registration, you will receive a confirmation with login credentials (username, password) as well as a link to view.

What is available during the archived event?
Archives include full access to watch all of the panels, presentations, and keynote speakers. You will be able to download all collateral materials that were available during the live event (from presentations, as well as vendor booths). However, you will not be able to chat, or interact with other viewers or vendors.

What if I can’t log into SummerTeen?
Contact Virtual Show Support by emailing virtualshow.support@on24.com.

Please include the show name, “SummerTeen 2013” in the subject line of the email and detailed information regarding your issue, including a screenshot if possible. Virtual Event Support is the best contact for technical support including: login issues, browser or configuration issues, difficulty with functionality in environment and issues viewing/accessing a webcast.

I lost or never received my login information for the SummerTeen, how can I retrieve it?
If you did not receive the email containing your username and password, or if you misplaced the information, please contact Virtual Show Support by emailing virtualshow.support@on24.com.

Please include the show name, “SummerTeen 2013” in the subject line of the email and detailed information regarding your issue, including a screenshot if possible

How may I use the data, reports, and archives?
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How do I become a Media Sponsor?
For information on the benefits of our Media Sponsor Program, please email us at SLJEvents@mediasourceinc.com.

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